Customer Service Guarantee

We value your custom so that’s why we aim to provide you with a service you can trust and depend on each and every time.

• When you walk into one of our branches, you will always be met with a smile.

• You will always be offered a seat and be welcome to use our facilities. We are tea makers second to none.

• In the harder winter time, if you have an elderly dependent local to any of our branch’s that requires a passing visit with bread and milk we will happily support where we can.

• We endeavor to always provide quality and courteous customer service each and every time. If ever any of our team are discourteous, or if your enquiry is not handled in a timely manner, we encourage you to let us know.
We understand that feedback will help us to better serve you in the future.

• All clients will receive open, honest and constructive feedback each and every time within 24 hours of a viewing.
• If we fail to keep an appointment we have made with you, we will do everything in our power to rearrange at the next best time that suits you and not us.

• We will take the time and care to deal with each client like an individual no matter how busy we are.

• We will always be enthusiastic and willing to share our expertise for the good of all customers whether paying or not!.